GRI Guidelines Cross-reference List
An NGO headquartered in the Netherlands, the Global Reporting Initiative (GRI) is an official partner of UNEP with a mission to develop corporate sustainability reporting (CSR) guidelines.
GRI Guidelines are a set of international guidelines that businesses refer to for economically developing while paying due consideration to the environment and society.
| Indicators | Applicable/ Not applicable |
Corresponding Booklet Pages | Corresponding Sections | ||
|---|---|---|---|---|---|
| Web Sections | |||||
| 1. Strategy and Analysis | |||||
| 1.1 | Statement from the most senior decisionmaker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy. | ○ | Booklet | P4-5 | Message from the President |
| WEB | Message from the President | ||||
| 1.2 | Description of key impacts, risks, and opportunities. | ○ | Booklet | P4-5 P8-9 |
Message from the President Commitment to Growth |
| WEB | Message from the President Commitment to Growth |
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| 2. Organizational Profile | |||||
| 2.1 | Name of the organization. | ○ | Booklet | P33 | Corporate Overview |
| WEB | Corporate Overview | ||||
| 2.2 | Primary brands, products, and/or services. | ○ | Booklet | P6-7 | Products and materials offered by the Mitsui Chemicals Group |
| WEB | Corporate Overview Business & Products |
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| 2.3 | Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. | ○ | WEB | Organization | |
| 2.4 | Location of organization's headquarters. | ○ | Booklet | P33 | Corporate Profile |
| WEB | Corporate Profile | ||||
| 2.5 | Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. | ○ | Booklet | P33 | Globalization of Our Business Operations |
| WEB | Overseas Subsidiaries & Affiliates | ||||
| 2.6 | Nature of ownership and legal form. | ○ | Booklet | P33 | Corporate Profile |
| WEB | Corporate Overview | ||||
| 2.7 | Markets served (including geographical breakdown, sectors served, types of customers/beneficiaries). | ○ | Booklet | P9 P33 |
Three-axis Management Globalization of Our Business Operations |
| WEB | Overseas Subsidiaries & Affiliates Fact Book |
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| 2.8 | Scale of the reporting organization, including: ・Number of employee ・Net sales (for private sector organizations) or net revenues (for public sector organizations); ・Total capitalization broken down in terms of debt and equity (for private sector organizations); ・Quantity of products or services provided |
○ | Booklet | P33 | Corporate Profile |
| WEB | Fact Book | ||||
| 2.9 | Significant changes during the reporting period regarding size, structure, or ownership including: ・The location of, or changes in operations, including facility openings, closings, and expansions; and ・Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations). |
○ | WEB | History | |
| 2.10 | Awards received in the reporting period. | ○ | WEB | Commendations from Society | |
| 3.Report Parameters | |||||
| Report Profile | |||||
| 3.1 | Reporting period (e.g., fiscal/calendar year) for information provided. | ○ | Booklet | P2 | Period |
| WEB | Period | ||||
| 3.2 | Date of most recent previous report (if any). | × | - | - | |
| 3.3 | Reporting cycle (annual, biennial, etc.) | ○ | Booklet | P2 | Date of Issue |
| WEB | Date of Issue | ||||
| 3.4 | Contact point for questions regarding the report or its contents. | ○ | Booklet | Back Cover | For inquiries |
| Report Scope and Boundary | |||||
| 3.5 | Process for defining report content, including: ・Determining materiality; ・Prioritizing topics within the report; and ・Identifying stakeholders the organization expects to use the report. |
○ | Booklet | P2 Back Cover |
Editorial Policy Editor’s Notes |
| WEB | Editorial Policy | ||||
| 3.6 | Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). | ○ | Booklet | P2 | Data |
| WEB | Scope of the Report | ||||
| 3.7 | State any specific limitations on the scope or boundary of the report. | ○ | Booklet | P2 | Editorial Policy |
| WEB | Editorial Policy | ||||
| 3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. | × | - | - | |
| 3.9 | Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. | ○ | Booklet | P8-9 P25 P27 P28 |
Commitment to Growth Assessment of Environmental Impact, Environmental Accounting Substances Subject to PRTR Act Waste stream (Mitsui Chemicals) |
| WEB | Assessment of Environmental Impact Environmental Accounting INPUT⇒OUTPUT Data Reduction of Releases of Chemical Substances |
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| 3.10 | Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods). | ○ | Booklet | P26 | Changes in greenhouse gas emissions and energy intensity |
| WEB | Commitment to Global Warming Prevention | ||||
| 3.11 | Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. | × | - | - | |
| GRI Content Index | |||||
| 3.12 | Table identifying the location of the Standard Disclosures in the report. | ○ | WEB | Cross-reference List | |
| Assurance | |||||
| 3.13 | Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s). | × | - | - | |
| 4.Governance, Commitments, and Engagement | |||||
| Governance | |||||
| 4.1 | Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. | ○ | Booklet | P11 P30 |
CSR Promotion System for Creating a Good and Trustworthy Company Corporate governance and CSR |
| WEB | CSR Promotion System for Creating a Good and Trustworthy Company Our Approach to Corporate Governance |
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| 4.2 | Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement). | ○ | Booklet | P30 | Corporate governance and CSR |
| WEB | Our Approach to Corporate Governance Board of Directors |
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| 4.3 | For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. | ○ | Booklet | P30 | Corporate governance and CSR |
| WEB | Our Approach to Corporate Governance | ||||
| 4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. | ○ | Booklet | P21 P30 |
Together with Our Shareholders Corporate governance and CSR |
| WEB | Disclosure of Information to Shareholders Our Approach to Corporate Governance |
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| 4.5 | Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). | × | - | - | |
| 4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided. | ○ | WEB | Status of Corporate Governance Measures | |
| 4.7 | Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. | × | - | - | |
| 4.8 | Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. | ○ | Booklet | P8-9 P11 |
Commitment to Growth System for CSR initiative to be a Good and Trustworthy Company |
| WEB | Commitment to Growth System for CSR initiative to be a Good and Trustworthy Company The Mitsui Chemicals Group Action Guidelines |
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| 4.9 | Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. | ○ | Booklet | Message from the President | We support the UN Global Compact |
| WEB | The UN Global Compact | ||||
| 4.10 | Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance. | × | - | - | |
| Commitments to External Initiatives | |||||
| 4.11 | Explanation of whether and how the precautionary approach or principle is addressed by the organization. | ○ | WEB | Risk Management System Safe Logistics of Products |
|
| 4.12 | Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. | ○ | Booklet | Message from the President | We support the UN Global Compact |
| WEB | The UN Global Compact | ||||
| 4.13 | Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: ・Has positions in governance bodies; ・Participates in projects or committees; ・Provides substantive funding beyond routine membership dues; or ・Views membership as strategic. |
○ | Booklet | P23 | Building an Employee Friendly Working Environment |
| WEB | Building an Employee Friendly Working Environment | ||||
| Stakeholder Engagement | |||||
| 4.14 | List of stakeholder groups engaged by the organization. | ○ | Booklet | P18-19 P34 |
Overview of the Community Meeting Feedback from Outside the Company |
| WEB | The Mitsui Chemicals Group Action Guidelines Stakeholder Dialog Feedback from Outside the Company |
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| 4.15 | Basis for identification and selection of stakeholders with whom to engage. | ○ | Booklet | P10 P18-19 |
Stakeholders and main initiatives for FY 2009 Stakeholder Dialog |
| WEB | Relationship with Stakeholders Stakeholder Dialog |
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| 4.16 | Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. | ○ | Booklet | P10 P18-19 P21 P34 |
Stakeholders and main initiatives for FY 2009 Stakeholder Dialog Feedback from Inside and Outside the Company |
| WEB | Relationship with Stakeholders Stakeholder Dialog |
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| 4.17 | Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. | ○ | Booklet | P19 P34 P35 |
Thank You for Your Feedback Feedback from Inside and Outside the Company Third-party Comments on CSR Report 2009 |
| WEB | Feedback from Inside and Outside the Company Third-party Comments on CSR Report 2009 |
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| 5. Management Approach and Performance Indicators | |||||
| Economic | |||||
| Disclosure on Management Approach | ○ | Booklet | P4-5 P8-9 |
Message from the President Commitment to Growth |
|
| WEB | Message from the President Commitment to Growth |
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| Economic Performance Indicators | |||||
| Aspect: Economic Performance | |||||
| CORE EC1. |
Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. | × | - | - | |
| CORE EC2. |
Financial implications and other risks and opportunities for the organization's activities due to climate change. | ○ | Booklet | P12-13 P14-15 |
Special Feature: Chemistry Special Feature: Innovation |
| WEB | Special Feature: Chemistry Special Feature: Innovation |
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| CORE EC3. |
Coverage of the organization's defined benefit plan obligations. | × | - | - | |
| CORE EC4. |
Significant financial assistance received from government. | × | - | - | |
| Aspect: Market Presence | |||||
| ADD EC5. |
Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. | × | - | - | |
| CORE EC6. |
Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. | ○ | Booklet | P21 | Mitsui Chemicals Group Purchasing Policy |
| WEB | Purchasing Policy | ||||
| CORE EC7. |
Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. | × | - | - | |
| Aspect: Indirect Economic Impacts | |||||
| CORE EC8. |
Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement. | ○ | Booklet | P16-17 P22 P24 |
Special Feature: Dreams Together with Industry and Academia Mitsui Chemicals Group Social Contribution Activities |
| WEB | Special Feature: Dreams Exchange with Local Communities International Symposiums and the “Mitsui Chemicals Catalysis Science Award” Assistance for Intellectual Property Education Nurturing the Next Generation Environmental Protection Activities Contributing to Society |
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| ADD EC9. |
Understanding and describing significant indirect economic impacts, including the extent of impacts. | × | - | - | |
| Environmental | |||||
| Disclosure on Management Approach | ○ | Booklet | P26 | Goals for Fiscal 2009 | |
| WEB | Goals and Results (Commitment to Environmental Impact Reduction) Goals and Results (Effective Utilization of Resources) Goals and Results (Responsible Care Management) |
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| Environmental Performance Indicators | |||||
| Aspect: Materials | |||||
| CORE EN1. |
Materials used by weight or volume. | ○ | Booklet | P25 | INPUT |
| WEB | INPUT⇒OUTPUT Data | ||||
| CORE EN2. |
Percentage of materials used that are recycled input materials. | × | - | - | |
| Aspect: Energy | |||||
| CORE EN3. |
Direct energy consumption by primary energy source. | ○ | Booklet | P25 | INPUT |
| WEB | INPUT⇒OUTPUT Data | ||||
| CORE EN4. |
Indirect energy consumption by primary source. | × | - | - | |
| ADD EN5. |
Energy saved due to conservation and efficiency improvements. | ○ | WEB | Commitment to Global Warming Prevention | |
| ADD EN6. |
Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. | ○ | Booklet | P14-15 | Special Feature: Innovation |
| WEB | Special Feature: Innovation | ||||
| ADD EN7. |
Initiatives to reduce indirect energy consumption and reductions achieved. | × | - | - | |
| Aspect: Water | |||||
| CORE EN8. |
Total water withdrawal by source. | ○ | Booklet | P25 | INPUT |
| WEB | INPUT⇒OUTPUT Data Environmental Impact Reduction |
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| ADD EN9. |
Water sources significantly affected by withdrawal of water. | × | - | - | |
| ADD EN10. |
Percentage and total volume of water recycled and reused. | ○ | WEB | Environmental Impact Reduction | |
| Aspect: Biodiversity | |||||
| CORE EN11. |
Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. | × | - | - | |
| CORE EN12. |
Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. | × | - | - | |
| ADD EN13. |
Habitats protected or restored. | × | - | - | |
| ADD EN14. |
Strategies, current actions, and future plans for managing impacts on biodiversity. | × | - | - | |
| ADD EN15. |
Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. | × | - | - | |
| Aspect: Emissions, Effluents, and Waste | |||||
| CORE EN16. |
Total direct and indirect greenhouse gas emissions by weight. | ○ | Booklet | P25 P26 |
OUTPUT Changes in greenhouse gas emissions and energy intensity |
| WEB | INPUT⇒OUTPUT Data Commitment to Global Warming Prevention |
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| CORE EN17. |
Other relevant indirect greenhouse gas emissions by weight. | × | - | - | |
| ADD EN18. |
Initiatives to reduce greenhouse gas emissions and reductions achieved. | ○ | Booklet | P14-15 P26 |
Special Feature: Innovation Commitment to Global Warming Prevention |
| WEB | Special Feature: Innovation Environmental Protection Commitment to Global Warming Prevention |
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| CORE EN19. |
Emissions of ozone-depleting substances by weight. | ○ | Booklet | P25 | OUTPUT |
| WEB | INPUT⇒OUTPUT Data Reduction of Releases of Chemical Substances |
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| CORE EN20. |
NO, SO, and other significant air emissions by type and weight. | ○ | Booklet | P25 P27 |
OUTPUT Reduction of Releases of Chemical Substances |
| WEB | INPUT⇒OUTPUT Data Reduction of Releases of Chemical Substances Environmental Impact Reduction Prevention of Air Pollution |
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| CORE EN21. |
Total water discharge by quality and destination. | ○ | Booklet | P25 | OUTPUT |
| WEB | INPUT⇒OUTPUT Data Environmental Impact Reduction |
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| CORE EN22. |
Total weight of waste by type and disposal method. | ○ | Booklet | P25 P28 |
OUTPUT Waste stream (Mitsui Chemicals) |
| WEB | INPUT⇒OUTPUT Data Industrial Waste Reduction |
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| CORE EN23. |
Total number and volume of significant spills. | ○ | WEB | Measures against Soil Pollution | |
| ADD EN24. |
Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. | × | - | - | |
| ADD EN25. |
Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff. | × | - | - | |
| Aspect: Products and Services | |||||
| CORE EN26. |
Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. | ○ | Booklet | P12-13 | Special Feature: Chemistry |
| WEB | Special Feature: Chemistry Environmentally Friendly Products 3R Initiatives |
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| CORE EN27. |
Percentage of products sold and their packaging materials that are reclaimed by category. | × | - | - | |
| Aspect: Compliance | |||||
| CORE EN28. |
Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations. | ○ | Booklet | P32 | RC Audits |
| WEB | RC Audits | ||||
| Aspect: Transport | |||||
| ADD EN29. |
Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. | ○ | WEB | Safe Logistics of Products | |
| Aspect: Overall | |||||
| ADD EN30. |
Total environmental protection expenditures and investments by type. | ○ | Booklet | P25 | Environmental Accounting |
| WEB | Environmental Accounting | ||||
| Social Performance Indicators | |||||
| Labor Practices and Decent Work | |||||
| Labor Practices and Decent Work | ○ | Booklet | P4-5 P8-9 P23 |
Message from the President Commitment to Growth Key action items for fiscal 2009 |
|
| WEB | Message from the President Commitment to Growth Goals and Results (Together with Our Employees) Personnel Advancement and Utilization Building an Employee Friendly Working Environment |
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| Labor Practices and Decent Work Performance Indicators | |||||
| Aspect: Employment | |||||
| CORE LA1. |
Total workforce by employment type, employment contract, and region. | ○ | Booklet | P33 | Profile of the Mitsui Chemicals Group |
| WEB | Overseas Subsidiaries & Affiliates | ||||
| CORE LA2. |
Total number and rate of employee turnover by age group, gender, and region. | × | - | - | |
| ADD LA3. |
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. | ○ | WEB | Building an Employee Friendly Working Environment | |
| Aspect: Labor/Management Relations | |||||
| CORE LA4. |
Percentage of employees covered by collective bargaining agreements. | × | - | - | |
| CORE LA5. |
Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. | × | - | - | |
| Aspect: Occupational Health and Safety | |||||
| ADD LA6. |
Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs. | ○ | Booklet | P32 | RC Management System |
| WEB | RC Management System | ||||
| CORE LA7. |
Rates of injury, occupational diseases, lost days, and absenteeism, and number of workrelated fatalities by region. | ○ | Booklet | P9 | Progress on Three-axis Management |
| WEB | Creating a Safe and Secure Workplace | ||||
| CORE LA8. |
Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. | ○ | Booklet | P23 | Employee Health |
| WEB | Employee Health | ||||
| ADD LA9. |
Health and safety topics covered in formal agreements with trade unions. | ○ | WEB | Personnel Advancement and Utilization | |
| Aspect: Training and Education | |||||
| CORE LA10. |
Average hours of training per year per employee by employee category. | ○ | WEB | Personnel Advancement and Utilization | |
| ADD LA11. |
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. | ○ | WEB | Personnel Advancement and Utilization | |
| ADD LA12. |
Percentage of employees receiving regular performance and career development reviews. | × | - | - | |
| Aspect: Diversity and Equal Opportunity | |||||
| CORE LA13. |
Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. | ○ | Booklet | P23 | Respect for Diversity and Originality |
| WEB | Respect for Diversity and Originality | ||||
| CORE LA14. |
Ratio of basic salary of men to women by employee category. | × | - | - | |
| Human Rights | |||||
| Disclosure on Management Approach | ○ | Booklet | P21 | Mitsui Chemicals Group Purchasing Policy | |
| WEB | The Mitsui Chemicals Group Action Guidelines Purchasing Policy |
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| Human Rights Performance Indicators | |||||
| Aspect: Investment and Procurement Practices | |||||
| CORE HR1. |
Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. | × | - | - | |
| CORE HR2. |
Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. | ○ | WEB | CSR Procurement | |
| ADD HR3. |
Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. | × | - | - | |
| Aspect: Non-discrimination | |||||
| CORE HR4. |
Total number of incidents of discrimination and actions taken. | × | - | - | |
| Aspect: Freedom of Association and Collective Bargaining | |||||
| CORE HR5. |
Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. | × | - | - | |
| Aspect: Child Labor | |||||
| CORE HR6. |
Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. | ○ | WEB | CSR Procurement | |
| Aspect: Forced and Compulsory Labor | |||||
| CORE HR7. |
Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. | × | - | - | |
| Aspect: Security Practices | |||||
| ADD HR8. |
Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. | × | - | - | |
| Aspect: Indigenous Rights | |||||
| ADD HR9. |
Total number of incidents of violations involving rights of indigenous people and actions taken. | × | - | - | |
| Society | |||||
| Disclosure on Management Approach | ○ | Booklet | P9 P24 P31 |
Three-axis Management Mitsui Chemicals Group Social Activities Policy Goals for Fiscal 2009 |
|
| WEB | Three-axis Management Goals and Results/Social Activities Policy Goals and Results (Risk & Compliance Management) |
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| Society Performance Indicators | |||||
| Aspect: Community | |||||
| CORE SO1. |
Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. | × | - | - | |
| Aspect: Corruption | |||||
| CORE SO2. |
Percentage and total number of business units analyzed for risks related to corruption. | × | - | - | |
| CORE SO3. |
Percentage of employees trained in organization's anti-corruption policies and procedures. | ○ | Booklet | P31 | Risk & Compliance Management |
| WEB | Goals and Results (Risk & Compliance Management) Compliance Training |
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| CORE SO4. |
Actions taken in response to incidents of corruption. | × | - | - | |
| Aspect: Public Policy | |||||
| CORE SO5. |
Public policy positions and participation in public policy development and lobbying. | × | - | - | |
| ADD SO6. |
Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. | × | - | - | |
| Aspect: Anti-Competitive Behavior | |||||
| ADD SO7. |
Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes. | × | - | - | |
| Aspect: Compliance | |||||
| CORE SO8. |
Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations. | × | - | - | |
| Product Responsibility | |||||
| Disclosure on Management Approach | ○ | Booklet | P8 P20 |
Grand Design Goals for Fiscal 2009 |
|
| WEB | Grand Design Goals and Results (Together with Our Customers) |
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| Product Responsibility Performance Indicators | |||||
| Aspect: Customer Health and Safety | |||||
| CORE PR1. |
Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. | × | - | - | |
| ADD PR2. |
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. | ○ | WEB | Prevention of Accidents and Disasters during Production | |
| Aspect: Product and Service Labeling | |||||
| CORE PR3. |
Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. | × | - | - | |
| ADD PR4. |
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. | × | - | - | |
| ADD PR5. |
Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | ○ | Booklet | P20 | Product Quality Assurance |
| WEB | Product Quality Assurance | ||||
| Aspect: Marketing Communications | |||||
| CORE PR6. |
Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. | × | - | - | |
| ADD PR7. |
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. | × | - | - | |
| Aspect: Customer Privacy | |||||
| ADD PR8. |
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | × | - | - | |
| Aspect: Compliance | |||||
| CORE PR9. |
Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services. | × | - | - | |


