Working with Our Customers

The Mitsui Chemicals Group is harnessing its collective strengths and making every effort to provide value and solutions that customers can genuinely appreciate.

In order to Satisfy Customers

The Mitsui Chemicals Group has positioned efforts to pursue innovations as a basic strategy of its 2025 Long-term Business plan. With this in mind, the Group has identified the needs to promote customer-driven innovation and strengthen capabilities to propose solutions. In order to address these needs, we are shifting to a customer-driven business model. This endeavor will not only help us achieve our economic-based targets, but also allow us to maximize products and services to achieve a low carbon, recycling-oriented, and cohesive society in harmony with the environment, to maximize products and services to achieve increased QOL and a smart society, key environmental and social targets.

The Mitsui Chemicals Group has identified the pursuit of thorough safety, high quality, and fairness across the entire supply chain as a third environmental and social target. Quality in particular is directly linked to efforts aimed at increasing customer satisfaction. Accordingly, the Mitsui Chemicals Group makes every effort to increase customer satisfaction via a two-pronged approach to quality management, based on quality control and quality assurance.

Utilizing our online inquiries link, we are attending to customers’ inquiries, complaints, and requests for information in a timely manner.